PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY
HAIR KINGDOM STUDIO “Terms and Conditions” govern the use of this website and the purchase of any products from it. The website is owned and operated by HAIR KINGDOM STUDIO. In the context of this website, “we”, “our” and “us” means and “you” and “your” means you, the user or customer of this website. Kindly refrain from usage of this website if you do not agree with the Terms and Conditions stipulated on this website. HAIR KINGDOM STUDIO is a business in the hair and beauty industry that sells 100% quality human hair extensions.
DELIVERY POLICY
Delivery policy is Subject to availability and receipt of payment, requests will be processed within 2 – 3 working days and delivery confirmed by way of Email / WhatsApp / SMS once dispatched. Main city delivery 1 – 2 days, outlying areas 3 – 5 days, international 7 – 10 days. All orders placed on a weekend or national public holiday will only be processed on the next working day.
Sometimes! Due to the high volume of orders we experience, there will be an increase in processing time. We always working hard to get your orders out as soon as possible and we appreciate your patience!
Please feel free to contact our customer service team at with any questions you may have. Our customers are always top priority!
The provision of goods and services by Hair Kingdom is subject to availability. In cases of unavailability, Hair Kingdom will make this known and offer back order sales.
PLEASE READ ALL CONTENT CAREFULLY AS IT MAY APPLY TO YOUR PURCHASE.
We strive to utilize hosts that supply nothing but high-quality virgin hair. To ensure high quality virgin hair and customer satisfaction, Hair Kingdom hair is hand selected and machine double wefted. Our virgin hair is available in a variety of textures such as straight, wavy, and curly. Moreover, our company houses a lot of hair and all virgin bundles may not come from the same donor. With that being said, we cannot guarantee all the same colour bundles/wigs if placing an order of 3 or more bundles, strands of hair may be different shades of brown and that represents the authenticity of the hair. Some ends of the hair will generally be lighter than the roots due to aging. Please feel free to contact our customer service team at with any questions you may have as our customers are always our top priority. Should you require further assistance with placing an order, enquiring about our services or updates on the status of purchase you can contact us telephonically or by email and you will receive a response within 24 hours.
EXPORT RESTRICTION
The offering on this website is available to South African clients and international clients. International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from , the recipient of the shipment is the importer on record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. Customs policies vary widely from country to country, so please contact your local customs office for more information.
RETURN AND REFUNDS POLICY
ALL SALES ARE FINAL. WE DO NOT OFFER REFUNDS/EXCHANGES, NOR DO WE ALLOW CANCELLATIONS/ RETURNS. PLEASE KEEP IN MIND THAT THE PRODUCT MAY DIFFER SLIGHTLY IN APPEARANCE AND COLOR DEPENDING STYLE CHOSEN. HAIR KINGDOM RESERVES THE RIGHT TO REFUSE ANY RETURNS AND EXCHANGES AT ANYTIME.
HAIR KINGDOM WIGS AND CLIP – IN EXTENSIONS
All HAIR KINGDOM WIGS AND CLIP – IN EXTENSIONS are considered FINAL SALE items and are not eligible for returns or exchanges.
WE WILL NOT DO EXCHANGES ON WIGS FOR LENGTH CHANGES, PLEASE BE SURE OF THE LENGTH YOU PURCHASE. IF AN EXCHANGE IS ALLOWED AT MANAGERS DISCRETION A STANDARD ADMIN CHARGE OF R450 WILL BE CHARGED TO YOU.
ALL EXCHANGES ON BUNDLES/ AFTER CARE PRODUCTS WILL RESULT IN A R450 ADMIN CHARGE PAYABLE BEFORE EXCHANGE IS PROCESSED.
All sales are final. We do not do Refunds or Exchanges regardless of the circumstances, or order cancellations.
HAIR KINGDOM STUDIO is an approved human hair retailer, for health concerns and sanitary purposes, we cannot accept returns on all wigs, lace systems, unused, used or opened hair bundles.
All gift cards and SALE ITEMS are FINAL Sales.
HAIR KINGDOM WEAVES AND CLOSURES
All HAIR KINGDOM WEAVES AND CLOSURES are considered FINAL SALE items and are not eligible for returns, we will however gladly EXCHANGE unopened/unused/sealed bundles which must be returned within 3 days after receiving the package.
We strive to ensure each and every client understand the quality/ standard/ grade of the products offered, it is the clients choice to make when choosing a specific grade of hair, therefore we offer no guarantees on any of the products purchased from us, we ensure that each type / grade of hair is at the best quality for the price offered. Also remember, each vendor will grade their hairs according to their standard, at Hair Kingdom, we specifically isolate and explain each grade of hair, giving our gorgeous client a choice to suit their budget.
Please note, in no way can grade 8A be compared to grade 11A, price influences quality. We stock only the finest quality hair for each type/ grade; therefore, we make it our aim to help our clients understand the grading system as well as the characteristics of the hairs.
Closures on promotion, are not eligible for exchanges, returns or refunds of any kind.
CUSTOMER PRIVACY POLICY
Hair Kingdom Studio shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
RESPONSIBILITY
Hair Kingdom Studio takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and HAIR KINGDOM STUDIO chooses as its Domicilium citandi et executandi for all purposes under this agreement, whether in respect of court procedures, notices, or other legal documentation found under the constitution of South Africa.
CHANGES TO PRODUCTS AND PRICES
We reserve the right to make changes to the products and prices listed on the site, and to other content of this website, at any time without notice.
While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.
The provision of goods and services by Hair Kingdom Studio is subject to availability. In cases of unavailability, one of our professional consultants will keep you updated and provide alternative suggestions in assisting you further.
Hair Kingdom Studio may, in its sole discretion, change this agreement or any part thereof at any time without notice.
RESOLVING YOUR CONCERNS
If you have any concerns with, or do not understand our Terms of conditions, we welcome you to contact us and we will make every effort to address and resolve your concerns. Feel free to contact us by email address at and we will respond within 12 - 24 hours.
If you have received your order and require additional assistance, please contact our customer service team at to request assistance for product queries. We will review issues that are submitted within 3 days of receiving the product on condition that it is UNUSED. Requests received after this period (3 days after receiving) and after the product has been used are NOT eligible for review. Customers must provide proof if delivery note along with receipt. Process time for returns and exchanges takes up to 30 business days. Please note that items shipped using a mail forwarding service are not eligible for replacement/ exchange/ refund of any kind.
If you do not have a receipt issued by us, it means your purchase was FREE!
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